Terms and Conditions

1. About us

We are Kiwi London Girl Limited t/a Creative Career Lab: incorporated in England and Wales under company number 10537604 and registered at 19-21 Swan Street, West Malling, Kent, ME19 6JU. Our VAT number is: 394 0872 68. In these T&Cs, we refer to ourselves as “we”, “us” and “our”.

2. How to contact us

You can contact us by sending an email to [email protected].

3. These T&Cs

3.1. These T&Cs apply to any purchase of the Mini Courses you make on our website. Please read these T&Cs carefully before you place any orders on our website, as they set out important information about your rights and obligations, as well as important information about our rights and obligations.

3.2. Please note that you must agree to these T&Cs before you place your order.

3.3. For the purposes of these T&Cs, you are a “consumer” if you are buying any of the Mini Courses from our website as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a “business customer” if you are buying any of the Mini Courses from our website for purposes that do relate to your trade, business, craft or profession. Some T&Cs only apply to your order if you are a consumer and other T&Cs only apply to your order if you are a business customer, so please make sure you read these T&Cs carefully.

3.4. References to “you” and “your” in these T&Cs is to the person placing an order on our website.

3.5. You must be at least 18 years old to place an order on our website. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

3.6. We may make changes to these T&Cs at any time without notice to you. However, the T&Cs which apply to your order will be those in force at the time you placed your order to us.

3.7. Please save a copy of these T&Cs and any emails from us for your records, as we will not save a copy for you. These T&Cs are only available in English.

4. Orders

4.1. Please check your order carefully and correct any errors before you place it.

4.2. Your order is an offer to buy the Mini Courses from us on these T&Cs. Confirmation that your order has been successfully placed does not mean that your order has been accepted by us.

4.3. Our acceptance of your order takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these T&Cs.

4.4. If we do not accept your order (for example because we have been unable to take payment, the Mini Courses are unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the Mini Courses), we will email you using the details you provided when you placed your order and provide you with a refund if payment has already been taken. We have the right to reject any order for any reason.

5. Availability

5.1. We cannot guarantee that any of the Mini Courses will be available at any given time, or that access to the Mini Courses will be uninterrupted, error free or secure. For example, access to the Mini Courses may be temporarily unavailable while we carry out maintenance or for other technical reasons.

5.2. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing any or all of the Mini Courses. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund if payment has already been taken.

6. Making changes to your order If you would like to make any changes to your order after you have placed it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7. Descriptions and technical requirements

7.1. Descriptions of our Mini Courses are set out on our website. Please read the descriptions carefully.

7.2. You will need internet access to stream the Mini Courses and you are responsible for any charges you may incur in connection with your stream. The streaming resolution and visual quality of the Mini Courses will depend on the type of device you are using, your resolution settings and the speed of your internet connection.

7.3. We are not liable to you if you are unable to stream the Mini Courses due to a poor internet connection or for any other reason outside of our reasonable control.

8. Geographical restrictions

The Mini Courses were designed for use in the United Kingdom. We cannot guarantee that the Mini Courses are appropriate or will be available for use in locations outside of the United Kingdom. If you use the Mini Courses outside of the United Kingdom, you are responsible for ensuring that you comply with any local laws.

9. Permission to use the Mini Courses

9.1. We give you a licence to stream and use the Mini Courses provided you follow all the rules in these T&Cs. The licence starts when you start to stream the Mini Courses.

9.2. If you are a consumer, the licence is for your personal and domestic use only. You must not use the Mini Courses for commercial, business or resale purposes.

9.3. If you are a business customer, the licence is for your internal business purposes only. You must not use the Mini Courses for any resale purposes.

9.4. You do not own the Mini Courses or any of their contents, but you may use it as set out in these T&Cs. You are not allowed to pretend that the Mini Courses are your own or make it available to others to stream, download or use.

9.5. You must not conceal, change or remove any markings which show who owns the Mini Courses, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the Mini Courses in a way that you are not allowed to.

9.6. If you do not comply with any term in this section 9, we have the right to end our contract with immediately by sending an email to the address you provided when you placed your order.

9.7. If we end our contract with you under section 9.6:

(a) we may seek to recover reasonable compensation from you according to law to cover losses resulting directly from your breach of this section 9;

(b) you must immediately stop using the Mini Courses;

(c) you must delete or remove the Mini Courses from any devices; and

(d) we may prevent or suspend your ability to purchase further Mini Courses or other services from us.

10. Prices and payment

10.1. Prices for the Mini Courses are set out on our website. All prices are in pounds sterling (£)(GBP) and includes VAT at the applicable rate.

10.2. Prices for the Mini Courses may change at any time. Except as set out in section 10.3, such changes will not affect existing orders.

10.3. If there has been an error on our website regarding the pricing of any of our Mini Courses and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

10.4. We accept most major credit cards and debit cards. All credit card and debit card payments need to be authorised by the relevant card issuer.

10.5. We will take payment from your card when you place your order.

11. How to stream the Mini Courses

11.1. The Mini Courses you purchase can be streamed through your browser and on compatible devices.

11.2. Please note that, if you are a consumer, you lose your right to cancel your order once you start to stream the Mini Courses. See section 12 for more information about your cancellation rights.

11.3. If you do not own the device you use to stream the Mini Courses, you must obtain permission from the owner to stream the Mini Courses on their device.

11.4. If you are having trouble streaming the Mini Courses, please email us at the email address given in section 2.

12. Consumer cancellation rights

12.1. This section 12 only applies to you if you are a consumer. 12.2. You have 14 days from the date of your order confirmation email to change your mind and cancel your order. However, you lose your right to cancel once you start to stream the Mini Courses and you will not be entitled to a refund in such circumstances unless the Mini Courses are faulty.

12.3. To cancel your order, please email us at the email address given in section 2. To help us process your cancellation more quickly, please include your order number in the email you send to us.

12.4. We will provide you with a full refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel.

12.5. We will issue your refund to the same payment method you used when you placed your order.

13. Faulty Mini Courses – for consumers

13.1. This section 13 only applies to you if you are a consumer.

13.2. The Mini Courses that we provide to you must be as described, fit for purpose and of satisfactory quality.

13.3. If the Mini Courses are faulty, you are entitled to a repair or a replacement.

13.4. If the fault cannot be fixed, or if it has been fixed within a reasonable time and without significant inconvenience to you, you can get some or all your money back.

13.5. If you can show that a fault in the Mini Courses has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

13.6. If there is a problem with the Mini Courses, please contact us as soon as reasonably possible.

14. Faulty Mini Courses – for business customers

14.1. This section 14 only applies to you if you are a business customer.

14.2. We warrant that the Mini Courses will conform in all material respects with their description on the website for a period of 60 days from the date the Mini Courses are first made available for streaming (the “Warranty Period”).

14.3. If any of the Mini Courses do not comply with section 14.2, we will (at our option) correct the errors within a reasonable time or replace the defective Mini Courses, provided that you:

(a) notify us by email at the email address given in section 2 within the Warranty Period; and

(b) provide us with sufficient information to enable us to reproduce the errors or investigate the defect.

14.4. Section 14.3 sets out your sole and exclusive remedy for any breach of section 14.2.

14.5. Except as set out in this section 14, we give no warranties and make no representations in relation to the Mini Courses, and all warranties and conditions whether express or implied by statute, common law or otherwise (including any implied terms relating to quality, fitness for any particular purpose, reasonable care and skill or ability to achieve a particular result) are excluded to the extent permitted by law.

15. Events beyond our control

We are not liable to you if we fail to comply with these T&Cs because of circumstances beyond our reasonable control.

16. Our liability – to consumers

16.1. This section 16 only applies to you if you are a consumer.

16.2. If we breach these T&Cs or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’, we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

16.3. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

16.4. Nothing in these T&Cs excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

17. Our liability – to business customers

17.1. This section 17 only applies to you if you are a business customer.

17.2. Subject to section 17.5, our liability under or in connection with these T&Cs (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the Mini Courses.

17.3. We will not be liable to you under or in connection with these T&Cs (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for consequential or indirect losses.

17.4. We will not be liable to you under or in connection with these T&Cs (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for any of the following (whether direct or indirect):

(a) loss of profit;

(b) loss of revenue;

(c) loss or corruption of data;

(d) loss or corruption of software or systems;

(e) loss or damage to equipment;

(f) loss of use;

(g) loss of opportunity; (

h) loss of savings, discount or rebate (whether actual or anticipated); or

(i) harm to reputation or loss of goodwill.

17.5. Nothing in these T&Cs will limit or exclude our liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other losses which cannot be excluded or limited by law.

18. Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at kiwilondonconsulting.com/privacy-policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

19. Third party rights

No one other than us or you has any right to enforce any of these T&Cs.

20. Complaints

If you are unhappy with us or the Mini Courses you ordered, please email us at the email address given in section 2.

21. Governing law and jurisdiction

21.1. If you are a consumer, the laws of England and Wales apply to these T&Cs, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

21.2. If you are a business customer, these T&Cs and any dispute or claim arising in connection with them will be governed by and construed in accordance with the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising in connection with these T&Cs.

22. General terms

22.1. You are not allowed to transfer your rights under these T&Cs to anyone without our prior written consent. We may transfer our rights under these T&Cs to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

22.2. If any provision of these T&Cs (or part of any provision) is or becomes unenforceable, the enforceability of any other provision of these T&Cs will not be affected.

22.3. If you breach these T&Cs and we take no action, we will still be entitled to use our rights and remedies in other situations where you breach these T&Cs.

22.4. If you are a business customer, any variation to these T&Cs will not be binding unless expressly agreed in writing between you and us.

22.5. If you are a business customer, you and we both agree that these T&Cs constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these T&Cs in reliance on any representation or warranty that is not expressly set out in these T&Cs and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these T&Cs.